We care what you think about the quality of our services and the conduct of our staff and volunteers. If you would like to give us feedback about what you like about the Health Centre, what you don’t like, or what we can improve on, we want to hear from you.

Our preferred option is for you to directly speak to our staff and volunteers and provide feedback in person in a respectful manner.

If you are uncomfortable or unable to provide feedback in person we offer other options for you:

  • In our waiting area you can find comment cards and a secure box to put your comments in.
  • You can make a suggestion via email at info@wechc.on.ca.
  • If you wish to thank a staff member we have also provided a “Thank a Staff Member” section under the Contact Us section on our website.
  • Finally, we regularly distribute client satisfaction surveys. This is your chance to tell us what you think about the Health Centre and the services you receive. Ask a staff member when the next client satisfaction survey will be.

If you choose one of these options, you can provide your name and contact information for us to follow up with you. We will do our best to address your comments in a timely manner and involve you in the process if you want. Please note that we will not be able to implement all of the suggestions that are made. Also, in some cases, there may be privacy or other reasons that prevent us from telling you the results of the process.

Also, the Centre encourages clients and community partners to provide feedback on the accessibility to the services and the care we provide. The Centre is committed to ensuring that all clients have equal access to the services at the West Elgin Community Health Centre. More information about accessibility and AODA legislation can be found on the Accessibility page of this website.

If you have any questions or concerns about or during the process, please contact the Executive Director at 519-768-1715 extension 2206.